Support
Stuck? Ask us.
Something not working, or not sure whether Steno Start is for you? Send us a message. It becomes a ticket in our private tracker, and a real person replies, usually within two working days.
A real reply, from a real person
Usually within two working days. Include your device, app version and what you expected to happen.
Never send an Apple ID password, Google password or payment details.
Send a message
Tell us what happened.
Every message becomes a ticket in our private tracker, so it cannot get lost. We usually reply within two working days.
Before you write
Tell us what device you are using, which version of Steno Start you have, and what you expected to happen. If something looks wrong, a screenshot helps. Please do not send your Apple ID, Google password or payment details.
My purchase did not appear
Purchases are handled by the App Store or Google Play. Open the unlock screen in Steno Start and choose Restore purchase. Check that you are signed in with the same Apple ID or Google account you bought it with. If it still does not appear, email us the store, the order number and the date, and we will look into it.
Refunds
Refunds are handled by the store you bought from, under its rules and your statutory rights. Apple and Google both let you request a refund from your purchase history. We cannot issue a refund ourselves, but we can help explain what was bought.
My progress or saved sentences
Progress and saved sentences live on your device. We cannot see them and cannot recover or reset them for you. To start again, use Reset local progress in the app's settings before you uninstall. If your phone backs app data up, a reinstall may bring the old data back.
Importing a dictionary
Dictionary import is a Pro feature. Use a URL that returns JSON, or choose a JSON file from your device. The app expects a flat word-to-outline map such as {"word": "STROKE"}, the same shape as the Steno Start Open Dictionary. Multi-stroke entries use a slash, for example STROKE/STROKE. Imported data stays on your device.
A bug, a crash or a wrong outline
Email us with the sentence or word, what you expected and what happened instead. If an outline looks wrong, tell us the word and the outline the app showed. We keep a public provenance record for the dictionary, so corrections can be traced.
Accessibility and feature requests
We are interested in how you use the app, including larger text, touch chords on a tablet, or a workflow that would make practice easier. Tell us what would help and we will consider it for a future version.